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TECHNICAL AUDITS Improving Performance and Efficiency
RBT Communications provides measurable results and reports findings, conclusions and recommendations in clear non-technical terms. Companies depend on communications equipment and services for income. With client involvement, RBT will explore all effective means of cost reduction and will enhance equipment and human performance efficiencies.
Telecommunications equipment and operations audits are vital to every client’s bottom line. When company income relies on communications, the balance between cost and peak operations must be carefully managed.
RBT Communications will audit Meridian systems and Call Centers (hardware and software) to identify areas of concern that can have a negative impact on business operations and bottom line profits.
Audits are important assets in the role of company profit generating. Knowledge about peak traffic, call flow and balance will be analyzed with time of day and other network services costs. The results will serve as a blueprint for long-term improvement of bottom line results.
RBT Communications will analyze current equipment and services, measure comprehensive performance and recommend new equipment, upgrades, reductions, additions and changes. They will look at emergency, back up, redundancy, and other preparedness plans for quick restoration of vital bottom line effecting communications assets. |
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Financial Audits Saving Cash
RBT Communications will perform a financial audit of all communications services expenditures. This function includes cost-benefit analysis of networks, equipment and services. The audit will identify opportunities for cash savings and enhanced quality from equipment and services vendors. This service always results in bottom line cash savings for the customer. |
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CUSTOMIZED TRAINING The Human Factor – Familiarization – Knowledge
RBT Communications will help clients fully realize every possible technological advantage available through equipment features and services. Insufficient knowledge is the primary reason for technology failure to achieve higher profits. Many times, a simple application of a hidden, unknown or underutilized system feature will achieve milestones. Other times the job is more challenging as multiple system/software integrations and operational conflicts need major overhaul. RBT Communications looks at the whole picture and can filter through both equipment and human interaction roadblocks. RBT Communications will develop and implement technical training and seminars for technical personnel and front line staff focusing on the “best practices“ for superior results in today’s technology with the Meridian 1 product and services. |
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TECHNICAL SUPPORT Trouble Shooting
Long-term effective telecommunications operations require constant monitoring to maintain peak performance. RBT Communications provides local and remote support for your Meridian database to perform adds, moves, changes, routine diagnostics and software upgrades. RBT will also monitor switched traffic, call handling and other system measurements and submit reports with recommendations. Many problems can be identified and resolutions are activated before the client knows a problem exists. |
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Request For Proposals Equipment and Services Acquisition
A Request For Proposal (RFP) provides guidelines and requirements for telecommunication systems and services. It measures the capability of competing suppliers by equalizing criteria. An RFP ensures technical compliance, growth requirements and equipment migration and longevity. An effective RFP offers clients opportunities to make decisions beyond lowest price. Good decisions are based on best service, organizational support and value added deliverables.
RBT Communications will help prepare and evaluate RFP responses and provide knowledgeable advise to clients for choosing the right equipment and vendor. |
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PROJECT MANAGEMENT Testing and Commissioning
Equipment installation, network service activation and systems integration fail due to lack of project management. RBT Communications will manage the coordination of major projects including site relocation, cutovers, system installation, upgrades, and coordination of multiple suppliers. Telecommunications system cutovers require comprehensive project planning, component testing, software integration, and network services implementation supervision. RBT Communications will ensure that the client’s equipment and vendor services are prepared to successfully meet all due dates. Cutover management also includes detailed project documentation through Field Service and Update Reports. |
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RBT Communications, Inc. |